Shipping policy

Shipping Information

Luuyaapottery strives to deliver its products to our valued customers in the most timely manner. We carefully pack and ship our products to ensure a quick and safe delivery. International delivery times vary by location and world events. 

Please contact us at info@luuyaapottery.com if you have concerns about the delivery time to your specific location. We appreciate your understanding that even under ideal situations, there are sometimes delays that are beyond our control.

Damaged Items

We always pack our products with the utmost care to prevent breakage. If your product is damaged during shipment, please contact us at info@luuyaapottery.com and send us a photo with your order number so we can make it right.